Frequently Asked Questions

Everything you need to know about bringing Ellie Seattle quality into your home.

What is the typical shipping timeframe for furniture and decor?

Most in-stock items ship within 3-5 business days. Larger furniture pieces may require scheduled freight delivery, which typically arrives within 2-3 weeks depending on your location.

Do you offer international shipping?

Currently, Ellie Seattle ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.

Are your products sustainably sourced?

Yes, we prioritize working with artisans and manufacturers who use ethically sourced woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger furniture purchases.